Terms and conditions 

Welcome to Alora Lux Collection.

By making a reservation, using our website, or staying in any of the homes we manage, you agree to the following terms and conditions.

These terms ensure clarity, fairness and a smooth experience for every guest.

1. Bookings & Payments

A reservation is confirmed once payment has been received in accordance with the property’s booking policy.

Prices may vary depending on season, availability and length of stay.

All guests must provide accurate contact information and valid ID when required.

2. Cancellations & Changes

Each property has its own cancellation policy, which is shown at the time of booking.

Refunds, date changes or cancellations follow the policy listed on your reservation confirmation.

No-shows are charged in full.

3. Security Deposits

Some properties require a refundable security deposit.

Deposits are returned after check-out, provided the property is left in good condition and no damages, missing items or violations are reported.

4. Check-In & Check-Out

Guests must respect the check-in and check-out times stated on the booking confirmation.

Requests for early check-in or late check-out are subject to availability and may incur additional fees.

5. Guest Responsibilities

Guests agree to:

treat the property with care

respect neighbours

follow house rules

avoid disturbing noise, parties or unauthorised gatherings

report any issues immediately

Only guests listed on the reservation may stay overnight unless otherwise agreed.

6. Damage, Loss & Misuse

Guests are responsible for any damage, breakage or additional cleaning required due to misuse, smoking, parties or violations of house rules.

Repair or replacement costs may be charged to the guest or deducted from the security deposit.

7. Concierge & Third-Party Services

We can arrange transfers, private chefs, yacht charters, activities and other experiences.

All third-party services are subject to their own terms and liability.

Alora Lux Collection is not responsible for delays, cancellations or incidents caused by external providers.

8. Property Condition & Maintenance

We maintain all homes to a high standard.

Occasional interruptions (Wi-Fi, electricity, water, construction noise from neighbouring properties) may occur and are outside our control.

We will always act promptly to resolve any issues reported during your stay.

9. Liability

Alora Lux Collection is not liable for:

loss or damage to personal belongings

injuries incurred during the stay

accidents resulting from misuse of the property or facilities

Nothing in these terms limits liability where prohibited by law.

10. Website Use

All content on this website—images, text, branding and design—is owned by Alora Lux Collection and may not be copied, reproduced or distributed without written permission.

You agree not to misuse the website or attempt to interfere with its operation.

11. Privacy & Data

We handle all guest data in compliance with GDPR.

Personal information is used only for booking management, legal requirements (including SEF registration) and guest support.

We never sell personal data.

12. Governing Law

These terms are governed by Portuguese law.

Any disputes shall be handled in the appropriate Portuguese courts.

If you have questions about these terms, please contact us at: reservations@aloraluxcollection.com