Alora Lux Collection (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We may collect the following types of information:
Information you provide directly:
Name
Email address
Phone number
Reservation details
Messages or enquiries you send us
Guest information required by Portuguese accommodation law
Information collected automatically:
IP address
Browser type
Device information
Pages visited on our website
Basic analytics data (standard website logs & cookies)
We do not knowingly collect data from children under 13.
2. How We Use Your Information
We use your information to:
Manage reservations and guest communication
Provide customer service
Improve our website and services
Personalise user experience
Send booking confirmations and essential notifications
Meet legal obligations for Alojamento Local (AL) in Portugal
Prevent fraud or misuse
We do not sell or trade your personal information.
3. Cookies
Our website uses basic cookies for functionality, analytics and performance.
You may disable cookies in your browser if you prefer.
4. Legal Basis (GDPR)
For visitors from the EU/EEA, we process your data under the following lawful bases:
Contract: to manage reservations and provide services
Legal obligation: registration required by Portuguese SEF/Foreigners & Borders laws
Legitimate interest: website security and service improvement
Consent: when you choose to contact us or submit optional data
5. Your Rights
You may request:
Access to your personal data
Correction of inaccurate data
Deletion of your data (where legally allowed)
Restriction of processing
A copy of your data (data portability)
Withdrawal of consent
To make a request, email us at info@aloraluxcollection.com
.
We respond within 30 days.
6. Data Sharing
We only share data with:
Service providers necessary to run our business (e.g., booking systems, payment processors)
Legal authorities when required by Portuguese accommodation law
We do not share data for advertising purposes.
7. Data Retention
We keep personal data only as long as necessary to:
Provide our services
Comply with Portuguese legal obligations
Resolve disputes
Maintain accurate booking records
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
Alora Lux Collection
Email: info@aloraluxcollection.com
Website: aloraluxcollection.com