Alora Lux Collection (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We may collect the following types of information:

Information you provide directly:

Name

Email address

Phone number

Reservation details

Messages or enquiries you send us

Guest information required by Portuguese accommodation law

Information collected automatically:

IP address

Browser type

Device information

Pages visited on our website

Basic analytics data (standard website logs & cookies)

We do not knowingly collect data from children under 13.

2. How We Use Your Information

We use your information to:

Manage reservations and guest communication

Provide customer service

Improve our website and services

Personalise user experience

Send booking confirmations and essential notifications

Meet legal obligations for Alojamento Local (AL) in Portugal

Prevent fraud or misuse

We do not sell or trade your personal information.

3. Cookies

Our website uses basic cookies for functionality, analytics and performance.

You may disable cookies in your browser if you prefer.

4. Legal Basis (GDPR)

For visitors from the EU/EEA, we process your data under the following lawful bases:

Contract: to manage reservations and provide services

Legal obligation: registration required by Portuguese SEF/Foreigners & Borders laws

Legitimate interest: website security and service improvement

Consent: when you choose to contact us or submit optional data

5. Your Rights

You may request:

Access to your personal data

Correction of inaccurate data

Deletion of your data (where legally allowed)

Restriction of processing

A copy of your data (data portability)

Withdrawal of consent

To make a request, email us at info@aloraluxcollection.com

.

We respond within 30 days.

6. Data Sharing

We only share data with:

Service providers necessary to run our business (e.g., booking systems, payment processors)

Legal authorities when required by Portuguese accommodation law

We do not share data for advertising purposes.

7. Data Retention

We keep personal data only as long as necessary to:

Provide our services

Comply with Portuguese legal obligations

Resolve disputes

Maintain accurate booking records

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Alora Lux Collection

Email: info@aloraluxcollection.com

Website: aloraluxcollection.com